The implementations of CRM Bitrix24 (cloud + self-hosted).
Experience of 6+ years. We do implementations into a small & big companies.
Long-term cooperations with our clients from 2014.
We work on the conscience and the result!

The implementations of CRM Bitrix24 (cloud + self-hosted).
Experience of 6+ years. We do implementations into a small & big companies.
Long-term cooperations with our clients from 2014.
We work on the conscience and the result!

 Monthly Support:  Operational (chat / phone / task book) work of CRM Bitrix24 with employees 

 Monthly Support:   Operational (chat / phone / task book) work of CRM Bitrix24 with employees 

 PROCESS:  INTERACTION US WITH YOU 

    ?   FAQ: Our team constantly has questions about the CRM Bitrix24 functionality (accepting / firing / training new employees, reconfiguring Business Processes, introducing new functionality). We need a partner whom we can trust and count on the prompt resolution of issues and tasks of our team. Can you close this question?

 PROCESS:  INTERACTION US WITH YOU 

FAQ:
Our team constantly has questions about the CRM Bitrix24 functionality (accepting / firing / training new employees, reconfiguring Business Processes, introducing new functionality). We need a partner whom we can trust and count on the prompt resolution of issues and tasks of our team. Can you close this question?

Communication through the Bitrix24 ecosystem – CHAT*:

1) Employees communicate with us through the familiar interface,
2) All correspondence is always searchable,
3) The ability to ask a question while communicating with a client.

*Works everywhere: Bitrix24. WEB, Bitrix24. Desktop, Bitrix24. Mobile Application (Android / iOS)

Communication through Bitrix24 Ecosystems – TASKS*:

1) Discussion of a task in one window between several employees,
2) Delivery of a deadline for solving problems,
3) Harvested task templates, or recurring tasks.

*Works everywhere: Bitrix24. WEB, Bitrix24. Desktop, Bitrix24. Mobile Application (Android / iOS)

Communication through the Bitrix24 ecosystem – CALLS*:

1) Record all conversations of your employees with our company,
2) The ability to make calls both from cell phones and Bitrix24 integrated telephony.

*Works everywhere: Bitrix24. WEB, Bitrix24. Desktop, Bitrix24. Mobile Application (Android / iOS)

Remote Desktop Connection (Screen) – AnyDesk*:

1) We configure, train, do the work directly on the employee’s computer / phone,
2) We do not need to go to your office, everything works via the Internet.

*Works at: Windwos, MacOS, Android.

 OUR  REVIEWS, CASES, RESULTS 

 OUR  REVIEWS, CASES, RESULTS 

ENGLISH:

 COST OF WORKS:  UNDER THE CONTRACT OF CRM BITRIX24 SUPPORT 

    ?   FAQ: In other companies, the answers of specialists are confusing and / or only via Email (e-mail) and / or they answer very long. What is the response time and cost of monthly support at Makarkin & Partners?

 COST OF WORKS:  UNDER THE CONTRACT OF CRM BITRIX24 SUPPORT 

FAQ:
In other companies, the answers of specialists are confusing and / or only via Email (e-mail) and / or they answer very long. What is the response time and cost of monthly support at Makarkin & Partners?
Advanced
0 $ /month
Volume Included:
1 to 40 hours *
Response time up to 6 hours
Beginning of work up to 12 hours
 
Acceptance and solution of applications (chat / calls / tasks) to:
typical functionality
not a typical functionality that was developed and implemented by us (business processes, API scripts)
communication with technical support services integrated with Bitrix24 (their standard integration 1C, Online PBX, email gateways, SMS gateways, Bitrix24 applications)
on the inoperability of the Bitrix24 functional
 
Accepting applications (tasks) for non-standard functionality:
development and implementation of new business processes
connection of new services to Bitrix24
 
*very simple: you get the Bitrix24 CRM license through us, we provide technical support at the expense of our remuneration.
Expert
499 $ /month
Volume Included:
10 hours
Response time up to 3 hours
Beginning of work up to 6 hours
 
Acceptance and solution of applications (chat / calls / tasks) to:
typical functionality
not a typical functionality that was developed and implemented by us (business processes, API scripts)
communication with technical support services integrated with Bitrix24 (their regular integration: 1C, Online PBX, email gateways, SMS gateways, Bitrix24 applications)
on the inoperability of the Bitrix24 functional
 
Accepting applications (tasks) for non-standard functionality:
development and implementation of new business processes
connection of new services to Bitrix24
 
 
Corporation
999 $ /month
Volume Included:
20 hours
Response time up to 1 hours
Beginning of work up to 4 hours
 
Acceptance and solution of applications (chat / calls / tasks) to:
typical functionality
not a typical functionality that was developed and implemented by us (business processes, API scripts)
communication with technical support services integrated with Bitrix24 (their regular integration: 1C, Online PBX, email gateways, SMS gateways, Bitrix24 applications)
on the inoperability of the Bitrix24 functional
 
Accepting applications (tasks) for non-standard functionality:
development and implementation of new business processes
connection of new services to Bitrix24
 
 

 QUESTIONS  / FAQ 

1. What does “Included Volume” mean?

This is the amount of time during the license period or 1 month. After which, you need to:
– purchase an additional package (response time will be as fast),
– plan the time for solving problems, pay (in this case, the response time will be up to 1 week).

2. What does “response time up to 3 hours” mean?

This means that with a very large workload, we will answer “before” this time. But usually we respond immediately, and this does not mean that we deliberately delay the answer.
Here we clearly understand that you and your employees need to get an answer quickly. And the time we spent is the same.

3. What does “Getting Started Before” mean?

Most of the tasks are solved instantly, since most of the incomprehensible situations for you are our everyday work. And we know very well the Bitrix24 product from the inside. And we communicate with developers in the Bitrix24 company itself.

But sometimes the question takes time, for example:
– read the documentation for the new functionality,
– contact those. support of a third-party service, and expect a response from him.

4. Is there a working time?

Yes. from 9-00 to 17-00 (Moscow time), Monday-Friday. But negotiatable for different countries.
Weekends: Saturday, Sunday and holidays.

PS: You can ask questions, if we have time, we will answer on weekends and holidays. There are always EMERGENCIES.

5. Do the hours in the package carry over to the next month?

Not. The package is designed for 30 days from the date of purchase.
For our part, we are trying to:
– promptly provide answers to questions so that work in your company does not stop,
– take care of your data,
– we keep in mind your business processes, which helps to quickly resolve issues of you and your employees.

6. Evaluation is not a typical task, and what applies to such tasks?

Assessment of the task: given the cost and timing of the plug. After writing the technical specifications, known: the exact cost and time.

Challenges *:
– development of complex business processes (the amount of work of which is more than 8 hours),
– these tasks require the preparation of technical specifications.

Programming applications / scripts *:
– development of various REST-API code,
– modification of internal codes.

Integration with third-party services *:
– integration of the new Online PBX,
– Integration of a third-party REST-API code with Bitrix24 code.

* Support for business processes customized by our experts, the codes developed by us – is carried out as part of the POST-SUPPORT tariff plans.

7. What is the process of solving a non-standard problem?

The additional technical task goes as an Appendix to the current or new contract, the algorithm is approximately as follows:
– A task is created and discussed on the customer’s portal (the time taken to discuss this problem is taken into account from the POST-SUPPORT tariff plan) in the comments of the task
– Approved, agreed upon the cost and deadline for completing this task,
– We sign the application (and / go contract + application) and the work is paid,
– Discussions continue in the already created task,
– Verification of work,
– Signing of acts of work, exchange of documents.

And in the future, for our company this business process or development is typical, and we serve it as part of the POST-SUPPORT package.

 QUESTIONS  / FAQ 

1. What does “Included Volume” mean?

This is the amount of time during the license period or 1 month. After which, you need to:
– purchase an additional package (response time will be as fast),
– plan the time for solving problems, pay (in this case, the response time will be up to 1 week).

2. What does “response time up to 3 hours” mean?

This means that with a very large workload, we will answer “before” this time. But usually we respond immediately, and this does not mean that we deliberately delay the answer.
Here we clearly understand that you and your employees need to get an answer quickly. And the time we spent is the same.

3. What does “Getting Started Before” mean?

Most of the tasks are solved instantly, since most of the incomprehensible situations for you are our everyday work. And we know very well the Bitrix24 product from the inside. And we communicate with developers in the Bitrix24 company itself.

But sometimes the question takes time, for example:
– read the documentation for the new functionality,
– contact those. support of a third-party service, and expect a response from him.

4. Is there a working time?

Yes. from 9-00 to 17-00 (Moscow time), Monday-Friday. But negotiatable for different countries.
Weekends: Saturday, Sunday and holidays.

PS: You can ask questions, if we have time, we will answer on weekends and holidays. There are always EMERGENCIES.

5. Do the hours in the package carry over to the next month?

Not. The package is designed for 30 days from the date of purchase.
For our part, we are trying to:
– promptly provide answers to questions so that work in your company does not stop,
– take care of your data,
– we keep in mind your business processes, which helps to quickly resolve issues of you and your employees.

6. Evaluation is not a typical task, and what applies to such tasks?

Assessment of the task: given the cost and timing of the plug. After writing the technical specifications, known: the exact cost and time.

Challenges *:
– development of complex business processes (the amount of work of which is more than 8 hours),
– these tasks require the preparation of technical specifications.

Programming applications / scripts *:
– development of various REST-API code,
– modification of internal codes.

Integration with third-party services *:
– integration of the new Online PBX,
– Integration of a third-party REST-API code with Bitrix24 code.

* Support for business processes customized by our experts, the codes developed by us – is carried out as part of the POST-SUPPORT tariff plans.

7. What is the process of solving a non-standard problem?

The additional technical task goes as an Appendix to the current or new contract, the algorithm is approximately as follows:
– A task is created and discussed on the customer’s portal (the time taken to discuss this problem is taken into account from the POST-SUPPORT tariff plan) in the comments of the task
– Approved, agreed upon the cost and deadline for completing this task,
– We sign the application (and / go contract + application) and the work is paid,
– Discussions continue in the already created task,
– Verification of work,
– Signing of acts of work, exchange of documents.

And in the future, for our company this business process or development is typical, and we serve it as part of the POST-SUPPORT package.

 OUR  CERTIFICATES, CONSULTANTS, EDUCATIONS 

 OUR  CERTIFICATES, CONSULTANTS, EDUCATIONS 

    ?   Private questions: I applied to several IT agencies. They all offers to me a communication with the manager. But managers do not always understand the details. How is the communication process built in your company?
Private question:
I applied to several IT agencies. They all offers to me a communication with the manager. But managers do not always understand the details. How is the communication process built in your company?

Cert. № 40890

Individual education (review)

Authorized letter from CRM 1C-Bitrix LLC

Cert. 26№004230310

VIP Education + Mentoring (review)

Cert. of VIP Education + Mentoring

Cert. of CMS Bitrix Partnership

Cert. ROISTAT (Cross-Cutting Analytics service)

Cert. BUSINESS CRM Bitrix24 LLC partnership

Consultant. Vitaly Makarkin.

Our webinars:

https://www.youtube.com/watch?v=Z6fwScoznFg

Participation in Hackatons:

https://www.youtube.com/watch?v=V9DN4w3x82I

Cert. № 40890

Individual education (review)

Cert. 26№004230310

Cert. ROISTAT (Cross-Cutting Analytics service)

Cert. of CMS Bitrix Partnership

VIP Education + Mentoring (review)

Cert. of VIP Education + Mentoring

Authorized letter from CRM 1C-Bitrix LLC

Cert. BUSINESS CRM Bitrix24 LLC partnership

Our webinars:

https://www.youtube.com/watch?v=Z6fwScoznFg

Participation in Hackatons:

https://www.youtube.com/watch?v=V9DN4w3x82I

Consultant. Vitaly Makarkin.

This error message is only visible to WordPress admins
This endpoint has been retired

Error: No posts found.

Make sure this account has posts available on instagram.com.

 HAVE A  QUESTIONS?

 HAVE A  QUESTIONS?

 24 hours a day: 

mail-iconEmail: support@makarkin.pro

messangers-icon+7 (928) 321-76-05


 FROM 03:00AM TO 15:00PM (EASTERN TIME):
phone-icon-blackPhone: +1 (424) 273-52-36

Ask your questions:




Check if you are not a bot!

 24 hours a day: 

mail-iconEmail: support@makarkin.pro

messangers-icon+7 (928) 321-76-05


 FROM 03:00AM TO 15:00PM (EASTERN TIME):
phone-icon-blackPhone: +1 (424) 273-52-36

The implementations of CRM Bitrix24 (cloud + self-hosted).
Experience of 6+ years. We do implementations into a small & big companies.
Long-term cooperations with our clients from 2014.
We work on the conscience and the result!